FAQ

Why are there cracks in the concrete of my basement?

Concrete floors may crack during curing due to shrinkage. The drying process of the concrete is a normal process in new home construction. Only when cracks are greater than 6mm in width should the builder be notified.

Why is there condensation in the basement and at the windows?

The curing of the materials used in the construction of your home (ie. concrete and lumber) may cause dampness in the basement or condensation on windows. Maintaining a proper humidity level in the home prevents damage to the components of the home (such as hardwood flooring) and, more importantly, physical health. The level of humidity can be maintained by dehumidification, ventilation and air conditioning. However, some condensation can still be expected.

Why does my house have nail/screw pops and drywall joint cracks?

Throughout the first year of a new home, there is a varying amount of settlement. This settlement is what causes the nail/screw pops, and cracks in drywall. Unfortunately, these deficiencies are unavoidable. At the 11th month anniversary of your home, Treasure Hill’s policy is to repair all drywall deficiencies; however, we do not repaint.

How can I prevent my hardwood from separating?

Natural wood products are highly reactive to changes in humidity. Properly maintaining the level of humidity in your home will help mitigate any problems.

How come my toilet sometimes requires more than one flush to empty?

In accordance with the Ontario Building Code, to help reduce the amount of water used for waste, all new homes are required to be equipped with low-volume toilets. These new toilets use less water to flush, which may result in additional flushes.

How do I maintain my new lawn?

As described in Treasure Hill’s sodding information package, the first two to three weeks after installation it is imperative that your grass is watered heavily between 9:00pm and 9:00am. This will ensure a healthy, smooth lawn and will reduce the prevalence of weeds.

When will the finish coat of the driveway be completed?

The finish coat of asphalt is usually applied approximately 1-2 years after the completion of the base coat. Treasure Hill has adopted this policy to allow adequate time for any grading settlement.